Mediation in conflict resolution in consumer law in the current brazilian legal system

Abstract

Mediation in the resolution of conflicts in consumer law seeks to quickly and free of charge, the opportunity for a solution that will relieve the Judiciary, observing the problem situation within the existing consumer relations between the consumer and the supplier, with the intent to provide satisfaction for both parties. Mediation seeks a satisfactory resolution for the parties involved, trying to understand the best way to go for a balanced resolution for both. Focusing on allowing a greater understanding of the proposed study, the general objective was to present mediation as a way of resolving conflicts in Consumer Law. As specific objectives, we have the following proposals: a) to discuss the main concepts of the right to consumer protection in Brazil and its constitutional relations; b) present the practical aspects of consumer defense or protection; c) portray mediation as a way to promote the resolution of conflicts in consumer law. The methodological procedures were understood by bibliographical research and the deductive method. It is concluded that mediation in the face of conflict resolution in Consumer Law ends up being characterized as an instrument that comes to assist the consumer and the supplier in establishing resolution proposals where there is an imbalance for both parties.