The effectiveness of consumer law face cross errors in the price of products / services

Abstract

The article deals with the effectiveness of the consumer's right in the face of offers that are conveyed with a gross error in the price of products or services. In this sense, a survey discusses consumer rights, consumer relations, and whether or not an offer should be fulfilled in favor of the consumer in the same way as it was published, even if it is error-free. In the research, the dogmatic instrumental character was adopted, which sought to analyze data through extensive bibliographic research, in addition to consumer legislation, pointing out the main legal provisions on the subject, as well as the guiding principles of the Consumer Protection Code. An analysis of jurisprudence analysis was carried out, in order to ascertain the understanding of the Courts of Justice on the problem, it was observed that there is no predominant knowledge for or against the consumer's claim. Thus, it can be noted that in order to elucidate the issue, it is necessary to analyze the specific case, having as a guideline the principles of consumer protection, mainly the principle of good faith and the principle of vulnerability, monitoring as decisions and grounds of the courts, as well as the relevant legislation.