Oeiras smart

a learning case of territorial intelligence

Abstract

This text presents a pilot project for the dematerialization of a procedure inherent to the delegation of powers between the Municipality of Oeiras and the Parish Councils. In a context in which Portuguese cities are starting to bet more strongly on Geographic Information Systems (GIS) to change the relationship between citizens, spaces and municipal services, this project is presented as a learning case of territorial intelligence. The project was conducted in an organic unit in the municipality, seeking to assess the potential of open-source technologies (QGIS 3.6) in the digital governance of the city. Digital governance implies enabling government practices centred on users (citizens and companies) as co-creators of services and public policies. In this sense, this digitalization project idealizes in a second phase the involvement and participation of users so that services and policies can be sustained in their needs/preferences. The dematerialization of the procedure implied the identification of information circuits and flows, documentary typologies involved and responsibilities associated with each activity, in the sense of simplifying, computerizing and optimizing it. The main learning of this case is to demonstrate from the ground how small incremental projects are/can be activated so that in the future a more profound digital transformation can happen. Smartification led by municipalities (Smart Cities 2.0) is therefore still in a kick-off phase that must be analysed, specifically in its relationship with digital governance, through learning cases for better planning and management of the territory.

Keywords: Territorial Intelligence. Dematerialization. Digital Governance. Smart Cities. Learning Case.